Registering with viviennetam.com allows you to quickly and easily make future purchases.
You may access your account by using your email address and a password that you have created. Only you will have access to this information. If you are signed up on our email list, this does not mean you are registered.
Click on “my account” and you will be provided with a direct link that will walk you through the process.
If you have never purchased from us before, please register with us to place an order. If you already have items in your cart and are ready to complete your order, simply click on "Checkout", and this will automatically direct you to our register page.
Simply visit this link. If you ever forget your password again, there is always a link on the “my account” page. Provide your email address and viviennetam.com will email you a new password via a secure, encrypted connection. You may change your password by visiting “My Account” once you have log-in successfully.
Please note that passwords are case sensitive.
Once you log-in to your account, you may change your password by clicking on “My Account”. Then click on “Account Information”. Next click on the link that says: “Change password”. Enter your new password and click on “Submit”.
“My Account” is a useful destination for configuring your viviennetam.com account to your liking.
Log into your account, and click on “Account Information” located at the top of your account page. Make the necessary changes to your account, (i.e. email address, password, billing address, etc.) Scroll to the bottom of the page, and click on “Submit”. The changes you have made will now be saved to your profile.
How to shop online?
Once you're done shopping, checking out is easy. You may always view the items you have added to your cart by clicking "view cart" button on the menu bar at the top of any page. You may also checkout by clicking on the "checkout" hyperlink located on any item detail page.
Once you are viewing the contents of your cart, you may adjust quantities in your cart by changing the number to the left of items, and then by clicking "recalculate" after all quantity adjustments have been made.
You may instead want to consider saving the items to your wish list for a future purchase. Items that you move to your wish list can later be moved back to your shopping cart, or you can send copies of your wish list to others in hopes of making your wishes come true. Please note, items added to your wish list do not ensure later availability. (You must login to use the wish list feature). You may always login by clicking “log in” on the menu bar at the top of any page.
Once you are ready to checkout with the items in your shopping cart, click on the “checkout” button in your shopping cart. At this point if you have not registered with us before, you will need to click on “register” to sign-up for a new account. If you have already registered with us before, simply sign-in using your email address and the password that you created for the account.
Based on the contracts and relationships we have with our vendors, the merchandise sold on our site is intended for personal use only, and not for resale. We reserve the right to cancel orders that appear to be for resale purposes.
Although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. If we are out of stock on an item that you've ordered, we will notify you via e-mail.
Any changes will be reflected in your order total as well as your shipping confirmation.
Reference the size charts link to help determine your size when ordering from viviennetam.com.
Viviennetam.com accepts the following credit cards: Visa, Master Card, American Express, and Discover.
You will receive an order confirmation once your order has been successfully transmitted. In addition, a shipping confirmation e-mail will be sent once your order has been shipped.
This confirmation will include the tracking number for your package. You may check the status of your order at anytime by visiting “My Account” on the menu bar at the top of any page.
Once you login to your account using your email address and password, click on “Order History” to view past orders and current orders that you have placed. From here you can determine when your order actually leaves viviennetam.com.
Please be advised that once an order has been finalized we are unable to make any modifications to the order including cancellations.
Our secure servers use advanced encryption and firewall technology to keep your personal information private. Our secure server layer (SSL) software completely encrypts the information you input so that it cannot be read as it travels over the Internet to our order management system. We have extremely strong security measures in place to protect against the loss, misuse, or alteration of your information while it is in our control.
Vivienne Tam does not rent, trade, loan, or sell your personal information, or any other information that may identify you, to third parties. We are committed to protecting our customers' privacy. The information we collect is used solely to process your order and to enhance your shopping experience. We also monitor customer traffic patterns and site usage in order to help us refine the design and layout of the store.
Shipping and Handling
Viviennetam.com ships all orders via UPS.
Orders placed Monday-Friday before 1 PM EST will begin processing that day, excluding holidays, and will ship within 2 business days pending availability and credit verification. All orders placed after 1 PM EST will begin processing the next business day, and ship within 48 hours. Arrival of your order should take place within 5 to 10 business days or less.
Orders placed on Friday after 1 PM EST will begin processing on the following Monday. viviennetam.com will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional identification provided for credit verification. We use UPS and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery.
DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS.
IN OBSERVANCE OF THE HOLIDAY SEASON viviennetam.com WILL BE CLOSED THE FOLLOWING DAYS:
Thurs-Fri, November 26 – 27, 2009
Thurs-Fri, December 24 – 25, 2009
Thurs-Fri, December 31, 2009 – January 1, 2010
*ALL GROUND SHIPMENTS placed on Wednesday after 12pm EST will be processed the following Monday.
** ALL EXPRESS SHIPMENTS placed after 4pm EST will be processed on the following Monday.
Viviennetam.com currently ships domestically within the United States and Internationally for your convenience. Please Note: International duties, customs and taxes are the responsibility of the buyer.
We use UPS for delivery, and therefore are unable to deliver to APO/FPO addresses, as well as P.O. Boxes. We do not offer Saturday delivery.
Returns and Exchanges
A Return Authorization Number is issued solely as a preliminary return management measure. PLEASE NOTE: A Return Authorization Number does NOT guarantee that a return will be accepted if the merchandise is found to be damaged or otherwise not in the original condition.
• All items MUST be returned new, unworn, in their original condition and with all garment tags attached.
• Shoes must be returned new, unworn and in their original, undamaged shoebox as this is considered part of the product.
• Accessories must be returned new, unused, in their original condition and with all tags attached. To ensure that your return is adequately protected in transit, we recommend you send your items to us in the original packaging provided.
• Customer shall take up the costs of return shipping and the cost of initial shipping will be deducted from your refund in addition to a 2.2% transaction fee.
• All sale merchandise is considered FINAL SALE along with items purchased with a discount code/coupon. All items designated as FINAL SALE are not returnable.
PLEASE NOTE THAT MERCHANDISE PURCHASED ON VIVIENNETAM.COM CANNOT BE RETURNED AT THE VIVIENNE TAM STORE. ITEMS PURCHASED AT THE VIVIENNE TAM STORE MUST BE RETURNED IN-STORE, IN ACCORDANCE WITH THEIR RETURN POLICY. WE APOLOGIZE FOR ANY INCONVENIENCE.
Price adjustments are NOT available at viviennetam.com.
Please send your return or exchange to:
Viviennetam.com Returns Department
260 W 39th Street 11th Floor
New York, NY 10013
Once you receive your Return Authorization Number you can then take your package to any authorized UPS drop-off location. PLEASE NOTE: Items must be returned to UPS within 48 hours of receiving your Return Authorization Number.
You will receive email notification once your return has been received and processed.
All correctly returned products will be credited as either a store credit or a refund to the original purchaser’s credit card excluding all applicable shipping costs and minus a 2.2% transaction fee. Once your package has been received at viviennetam.com, your refund will be processed in the original form of payment within five business days.
You will be notified via email to the address listed on your account when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the refund request from viviennetam.com.
By E- Mail